Mosaic Biz Hub Return & Refund Policy

Effective upon platform launch — 2026

Introduction

Mosaic Biz Hub is committed to creating a trusted, transparent, and customer-centered marketplace.

Because purchases are completed directly on each Vendor’s website, all returns, exchanges, and refunds are governed first by the Vendor’s own posted Return & Refund Policy.

If a Vendor does not have a clearly posted policy on their website or Mosaic Biz Hub profile, the Mosaic Biz Hub Standard Return & Refund Policy will automatically apply.

1. Vendor-Provided Return & Refund Policies

Vendor policies take precedence when clearly posted and accessible.

Vendors must maintain a clearly visible Return & Refund Policy
Customers are responsible for reviewing Vendor policies before purchase
Refund and return requests must be submitted directly to the Vendor
Vendors must acknowledge requests within 48 hours
Approved refunds must be processed within 7 business days

2. Mosaic Biz Hub Standard Return & Refund Policy

This policy applies only when a Vendor does not have a posted policy.

2.1 Eligibility Window

Customers must notify the Vendor within 48 hours of receiving the order if there are issues including:

Missing items
Incorrect items
Damaged or defective products
Products not as described

Requests submitted after 48 hours may not qualify for a return or refund.

2.2 Condition Requirements

To qualify for a return or refund, products must be:

Unused
In original condition
In original packaging
With all tags, labels, and accessories included
Accompanied by proof of purchase

2.3 Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

Services
Custom or personalized products
Personal care or hygiene products
Digital products
Sale or clearance items
Gift cards
Orders shipped to incorrect addresses provided by Customers

2.4 Shipping Errors

Customers are responsible for entering accurate shipping information.

Mosaic Biz Hub and Vendors are not liable for incorrect addresses entered by Customers
Customers may be responsible for reshipping fees

2.5 Refund Method

Approved refunds will be issued to the original form of payment within 7 business days of Vendor approval.

3. Dispute Escalation

If a Customer cannot resolve an issue directly with a Vendor:

Customers may escalate disputes to Mosaic Biz Hub Support
Mosaic Biz Hub will review disputes according to the Platform’s Dispute Resolution Process
Vendors must cooperate in good faith during reviews
Mosaic Biz Hub may mediate disputes but does not issue refunds directly

4. Vendor Compliance Requirements

Vendors must maintain an accurate and accessible policy
Vendors without a policy automatically adopt the Mosaic Biz Hub Standard Policy
Vendors must respond to Customer inquiries within 48 hours
Vendors must process approved refunds within 7 business days
Repeated violations may result in suspension or termination

5. Platform Disclaimer

Mosaic Biz Hub does not process payments, store payment information, or fulfill orders. All transactions occur directly between Customers and Vendors.

Mosaic Biz Hub provides dispute support but is not responsible for Vendor errors, product quality, or fulfillment issues.

6. Contact Information

For dispute escalation or questions regarding this policy, contact:

info@mosaicbizhub.com

SHOP WITH CONFIDENCE -

TRANSPARENT RETURNS & REFUNDS

Mosaic Biz Hub is committed to maintaining a trusted marketplace by supporting clear return policies, fair dispute resolution, and transparent customer experiences.

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